Need to return something?
Not a problem!
If for any reason you are not satisfied with your order, simply return it within 30 days of delivery in a saleable condition and we’ll replace it or refund the cost of the item. Refunds will be credited to your original method of payment when you return the item to us .You'll have to pay for the shipping cost of the return. Any footwear returned to us must be in its original condition, including boxes and footbeds.
Please check the contents of your package on arrival. Should any items be damaged during shipment, it is important that you notify upon opening the package. Also, please keep all packaging materials from the shipment. Damaged goods received must be returned before we can send you a replacement.
Goods can returned in store or through post to
Superstuff
21 Mardyke Street
Athlone
Co. Westmeath
N37 K2R0
Republic of Ireland
If there is no return paperwork with your parcel,please include a little note with your name,address,order details when returning your parcel. Also include the reason for returning and if you would like a refund and exchange( and what you would like the item to be exchanged for).
Refunds and exchanges are processed within 3-5 working days once return is received. This excludes the 1-4 working day delivery.
Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. Without this we cannot refund any money if we do not receive the returned items.
The refund will be processed once your goods are received into our warehouse.
